FAQs
常見問題

If you have any other questions, please send me a private message.
如果還有其他的疑問,歡迎私訊小編喔

Common Questions
常見問題

Warranty & Maintenance Questions
保固及維修問題

Shopping Questions
購物問題


Order Questions
訂單問題

Common Questions
常見問題

No problem!
Except that the SE3T is about the size of a 25-inch suitcase.
Most airlines have about the size of a 20-inch suitcase for carry-on luggage, but since each flight has a different size/weight limit for carry-on luggage (7~10 kg), it is recommended that you follow the size provided on our website Check the specifications with the airline.
登機是沒問題的喔!
除了SE3T約為25吋行李箱大小不行。
大部分航空公司對於隨身行李的規定約是20吋行李箱大小,但因為每個航班對於隨身行李的大小/重量限制不太一樣(7~10公斤),建議您可依照我們網頁所提供的尺寸規格向航空公司再確認看看。

The batteries equipped with our agent's goods have passed the 12-level flight safety test and are confirmed to be able to board the plane.
我們代理商的貨所配備的電池皆已經過12級飛航安全測試,確定可以上飛機。

This product is a suitcase, not a bicycle/electric vehicle/medical aid. It is designed to be used in flat places such as airports and indoors. Please use it carefully and take self-protection measures, abide by current traffic regulations, and pay attention to safety. If your legs and feet are weak or injured, please use assistive devices according to your own condition or purchase medical aids directly
本商品係行李箱,非自行車/電動車/醫療輔具,設計係為機場及室內等平坦地方使用,請小心使用並做好自身防護措施及遵守現行交通法規、注意安全。若腿腳較無力或受傷,請依照自身狀況搭配輔具或直接購買醫療輔具使用喔!

The original password is: 0-0-0, to set your own password, please follow the steps below:

1. Turn the password wheel to the original password 0-0-0
2. Use a pen or other tools to press the "small square above the password wheel" until you hear the sound of "tick"
3. Dial the password wheel to set your own password, for example: 8-8-8
4. Push the "button below the password wheel" in the direction of the arrow, and the "tick" sound will be heard again, and the "small square above the password wheel" will pop up, indicating that the password is set successfully
Now you have completed the password setting, if you need to reset the password, please repeat the above steps.

原始密碼為:0-0-0,設置自己的密碼,請遵循以下步驟:
1.把密碼輪撥到原始密碼0-0-0
2.用筆或其他工具按下"密碼輪上方小方形"直到聽到"滴答"的聲音
3.撥密碼輪設置你自己的密碼,例如:8-8-8
4.朝箭頭方向推"密碼輪下方按鈕",再次聽到"滴答"的聲音"密碼輪上方小方形"彈出,密碼設置成功
現在您已經完成密碼設置囉,如需重新設置密碼,請重複以上步驟。
Teaching video

Frame cleaning
a. Must be dusted and cleaned at any time
b. Do not wipe electrical accessories and USB sockets with a damp cloth during dust removal and cleaning

other maintenance
a. The front and rear axles must be lubricated every 6 months
b. Loose contact inspection and fastening between electrical sockets
c. Whether the brake is loose

外框清潔
a.須隨時除塵清潔
b.除塵清潔時,不得用濕布擦拭電器配件及USB插口

其他維護
a.每6個月須給前後輪軸加潤滑油一次
b.電器插口間接觸鬆動檢查、緊固
c.煞車是否鬆動

Warranty & Maintenance Questions
保固及維修問題

The following warranty and repair services are only provided for products sold by our company. The company has the final right of interpretation
以下保固及維修服務,皆只提供本公司販售之產品。本公司擁有最終解釋權

The information ordered by our company is archived by the computer, and the order information can be checked by the name of the orderer in the future, so the warranty will not be affected by the loss of the warranty.
於本公司訂購之資料經電腦建檔,日後皆可以訂購人姓名查詢訂購資訊,因此不會因保固遺失影響保固。

During the warranty period, repairs not caused by human factors are free of charge, but shipping costs are not included. Please send the product to be repaired to the Taichung store, or we need to arrange a freight company to pick it up. The shipping fee is NT.200, and the fee will be charged when the repair is completed and sent back.
於保固期內,非人為因素之維修免費,但不含運費。請將欲維修之商品送至台中門市,或需我司安排貨運公司收件,代收送運費為NT.200元,費用將在維修完成寄回時收取。

The main purpose of maintenance is to restore the function of the luggage, and the same parts are not necessarily used. If there are no parts or when the production is discontinued, replacement (or similar color) parts will be used for repairs. The appearance of the box, zipper, and lining cloth are not covered by the warranty.
維修以恢復行李箱功能為主,不一定採用相同零件,如無零件或停產時將以替代(或相近顏色)之零件維修,箱體外觀、拉鍊、內襯布恕不在保固範圍內。

a. The battery is a consumable product, which does not apply to the warranty regulations. There is no warranty or return service, but we have passed the inspection and QC test before shipment to ensure that the battery can operate normally before packaging and shipping.

b. Consumption caused by normal use, such as: box shell wear, paint peeling and scratches, box cleaning, lining cloth stains, partition boards, lining zippers

c. No damage requires parts to be renewed and cleaned

d. Wear and tear caused by improper use, other kinds of damage or vandalism.
a.電池是耗材用品,不適用於保固法規,恕無保固或退換貨之服務,但我們出貨前皆經過檢測及QC測試,確定電池可正常運作才包裝出貨。

b. 正常使用情況下所產生的消耗,例如:箱體外殼磨損、掉漆刮傷、箱子清潔、內襯布汙損、隔層板、內襯布拉鍊

c. 無損壞要求零件更新清潔

d. 不當使用產生的磨損撕裂、其他不同種類的損壞或是人為破壞。

When claiming the luggage at the airport, it is recommended to check the integrity of the luggage immediately. If there is any damage, please go through the procedures of appealing to the airline or issue relevant supporting documents before leaving the airport.
在機場領回行李時,建議立即檢查行李箱之完整性,如有發生毀損的情況,請務必於離開機場前、向該航空公司辦理申訴索賠的手續,或開立相關證明文件。

The characteristic of lithium battery is that it needs to be recharged and activated regularly. Even if it is not in use, remember to recharge the battery regularly, so as to avoid the failure of recharging the battery if it is not used for a long time.
If it is not used, it is recommended to charge the battery for about 1.2 months, put it in the suitcase and use it to maintain the battery activity.
鋰電池的特性就是要定期充電活化,即使沒有使用也要記得定期幫電池充電,避免太久沒用電池死機就無法充進電。
若沒有使用,會建議大概1.2個月幫電池充個電,裝上行李箱使用一下,以維持電池活性。

Shopping Questions
購物問題

a. Welcome to our physical store in Taichung to visit and purchase
b. Inquiry and order by phone or Line
c. Auction website: You can go to the "link" of the product and choose the shopping platform you use more often to purchase
a.歡迎到我們台中實體店面參觀選購
b. 以電話、Line洽詢與訂購
c. 拍賣網站:可至產品的「連結」中選擇您較常使用的購物平台購買

a. Physical stores: cash, credit card, Line Pay, Taiwan Pay
b. Official website: remittance, transfer
c. Other auction sites: transfer, credit card (installation available)
a.實體門市:現金、刷卡、Line Pay、Taiwan Pay
b.官網:匯款、轉帳
c.其他拍賣網站:轉帳、刷卡(可分期)

Sorry, the volume of the suitcase exceeds the supermarket pickup limit. At present, we only provide home delivery or store self-pickup.
很抱歉,行李箱的體積超過超商取貨的限制,目前我們只提供宅配到家或門市自取。

Yes, please call or write (message) to tell us your location, and we will reply you with the freight amount after inquiry.
可以的,請來電或來信(訊)告知您的所在地,將為您查詢後回覆運費金額。

Yes, there is an exhibition on the first floor of our company, you can come and experience it during working hours. On-site viewing is welcome (reservation required)

The address is No. 129, Section 2, Sanmin Road, Central District, Taichung City. Tel: 04-22259288/0908-990598.

At present, the available time to make an appointment for a test ride is as follows:
Monday ~ Friday morning 9:00-12:00
Every Monday and every Friday is from 9:00~16:00
(Week 2.3.4 no afternoon)

Welcome to make an appointment to experience the trial ride~~
可以的,我們公司的一樓有陳列,可於上班時間過來體驗。歡迎現場賞機(採預約制)

地址為台中市中區三民路二段129號,電話04-22259288/0908-990598。

目前可預約賞機試乘的時間如下:
週一~週五早上9:00-12:00
每週一跟每週五是從9:00~16:00
(週2.3.4下午沒有)

歡迎預約時間體驗試乘~~ 

Order Questions
訂單問題

Yes, if you want to modify the order after the order is established, please contact customer service to assist you in modifying or canceling the order.
可以的,訂單成立後如欲修改訂單,請聯絡客服協助您修改或取消訂單。

Yes, we provide a one-year warranty for non-human factors and a seven-day appreciation period (the seven-day appreciation period is seven days from the day after receiving the product, including holidays) so that you can buy and use with confidence!

The seven-day appreciation period allows you to check the appearance and function of the product (not the product trial period). During the appreciation period, you can choose to return the product without telling any reason, but the product must be in a complete and restoreable state before you can return it. If the product is damaged or there are traces of use due to exceeding the scope of the necessary inspection, we will charge a fee for restoration according to current regulations. Please forgive me. If you have any questions about the product, please call, write or use Line to contact us, thank you!
有的,我們提供非人為因素之一年保固及七天鑑賞期(七天鑑賞期是從收到商品的隔天開始算七天,且包含例假日) 讓您買得安心,用的放心!

七天鑑賞期提供您檢視產品外觀、功能(非產品試用期),鑑賞期內可不需告知任何原因選擇退貨,唯商品須在完整且可還原狀態下才能進行退貨。如果因超過必要檢查的範圍,而造成產品汙損或有使用痕跡需酌收費用才可還原的情形時,依現行法規我們將酌收調商品整新費用,尚請見諒。如商品有任何問題,歡迎來電、來信或使用Line與我們聯繫,謝謝您! 

If you purchase at a store or the official website, please call or write (message) to let us know, and someone will serve you.
If you purchase from an auction website or an online platform, please return the product according to the return procedure of the platform.

Because our product is a suitcase, it can be pushed without electricity. You can lay a mat indoors first, and slowly appreciate our aluminum alloy frame on the mat or cardboard box. You can also try it for a test ride to see if it is stable. But do not open the battery or connect the battery, and please do not dirty the box and wheels. If the riding experience is not as expected, as long as the battery package has not been opened, the appearance of the suitcase and the wheels are not dirty, you can return it unconditionally.

The following situations will not be able to handle returns for you, please pay attention so as not to affect your return rights.
a. If the hesitation period has exceeded 7 days, returns cannot be processed.
b. If any product in the return order has been used (for example: the wheels are rolled on the ground, the packaging box is discarded), the return cannot be processed.
c. If the returned goods are different from the order or all the goods (including gifts) in this order are incomplete or not properly packaged, it will affect your return rights.
如在門市或官網購買,請來電或來信(訊息)告知,將有專人為您服務。
如拍賣網站或網路平台購買,請按照該平台的退貨程序辦理退貨。

因我們的商品是行李箱,可以在沒電的狀態下推行,您可以先在室內鋪墊子,在墊子或紙箱上慢慢鑑賞我們的鋁合金框架,也可以試乘試坐看看是否穩固,但先不要打開電池或連接電池,也請不要弄髒箱子及輪子,如果乘坐感覺不如預期,只要電池包裝沒開過、行李箱外觀及輪子沒髒污,都可以無條件退貨喔

以下情況將無法為您辦理退貨,煩請留意以免影響您的退貨權益。
a.已超過7天猶豫期,恕無法辦理退貨。
b.欲退貨訂單中任一商品若已使用(例如:輪子經地面滾動、包裝紙箱丟棄),即無法辦理退貨。
c.若退貨商品與訂單有所出入或此筆訂單的所有商品(含贈品)不齊全或未妥善包裝,將影響您的退貨權益。

Purchase in stock: The goods are in Taiwan, and they will be shipped within 2 working days after the order is placed
Participate in the pre-order group: place an order with the original factory after the settlement, and ship within 14-20 working days
購買現貨: 貨在台灣,下單後2個工作天內出貨
參加預購團: 結單後向原廠下單,14個-20工作天後出貨 

Add地址

台中市中區三民路二段129號
週一&週五09:00-16:00
週二--週四09:00~12:00
六日公休
中午休息一小時
來店體驗請先預約


聯絡方式

Email: airwheeltaiwan@gmail.com
Phone: 0908-990598
LINE ID: 0908990598

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原廠保固及維修,將竭盡全力確保我們提供最好的商品及服務。

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